Refund policy

At DW Nova, we want you to be satisfied with your purchase.

You may contact us regarding a return, exchange, or refund if the product you received is defective, damaged, incomplete, incorrect, or materially different from the description provided on our website.

Please contact us as soon as possible after receiving your order and provide your order number, details of the issue, and clear photos or videos where applicable.

Products must be unused and in their original condition unless the return is required because the product was defective, damaged, incorrect, or otherwise not as described.

Certain products may not be eligible for return because of their nature, including products that are perishable, have a short expiry period, or are otherwise excluded under applicable UAE law.

Approved refunds will be processed using the applicable payment method, subject to the applicable processing time of the payment provider or bank.

Any rights you have under applicable UAE consumer-protection and e-commerce laws remain unaffected by this policy.

For return or refund requests, contact us at:
Email: [daniyalwahab0777@gmail.com]