Shipping policy

DW Nova delivers orders within the United Arab Emirates through available delivery partners.

Delivery times may vary depending on the customer’s location, product availability, order confirmation, weekends, public holidays, and circumstances outside our reasonable control.

The estimated delivery time and any applicable shipping charges will be shown during checkout or communicated with the customer where applicable.

Please make sure that your name, phone number, and delivery address are correct when placing your order.

If a delivery is delayed, unsuccessful, or the address cannot be verified, we may contact you using the information provided with your order.

Once your order has been dispatched, you may receive delivery or tracking information where available.

For shipping questions, contact: